AFTER SALES SERVICE REQUEST FORM

2019-03-08 08:54:18 16

Sunfree blinds


AFTER SALES SERVICE REQUEST FORM 


Product returned under warranty 

Product returned not under warranty 


I hereby, 

 Mrs/Ms  Mr 

Surname:........................

First name:............................ 

Client reference: .......................... (visible on the invoice) 

Address: ........................................................................................................................... 

Post code:............................. City: ...................................... Telephone:............................ E-mail:...................................

Notify you of my after sales service request for the products listed below: 

ORDER NUMBER: .............................................. (visible on the invoice and in the order confirmation e-mail) 

Order delivered on .. / .. / .... 

Products returned: 

Article(s) 

Reference number(s) 

Serial number(s): 

Quantity Price per unit

 (If there are more products, list them on plain paper or on the back of this document.) 

I am aware that: 

“ The products must be returned carefully wrapped, preferably in their original packaging. Focal reserves the right to reject any package which is insufficiently wrapped. 

“ If possible, I can return only the defective parts to avoid extra delivery costs. 

“ Focal requires the return of any defective speaker drivers before replacement, regardless of the reason for the defect. 

“ Return delivery costs are at my expenses (with the possibility of a refund if the diagnosis reveals a latent defect or a non-conformity). 


I am aware that: 

“ The products must be returned along with a copy of the purchase invoice;

“ and if possible, the warranty certificate provided by Focal-JMlab, which indicates the warranty period for the products. 

“ A Focal technician will carry out a diagnosis of the equipment to confirm whether the equipment returned will be covered under warranty. In case the equipment is not covered under warranty, a cost estimate for handling fees and delivery will be submitted to the client for acceptance. If the cost estimate is refused, the customer has the following choices: o Reclaim the equipment, with the acceptance of delivery fees and handling fees. o Request that the equipment be destroyed, with no costs being incurred. The cost estimate is valid for 6 months.

 “ If the customer fails to reclaim the equipment from the After Sales Department within 6 months after the acceptance of return, Focal reserves the right to scrap the equipment. 


Signed in: ............................... 

on:........................................... 


CUSTOMER SIGNATURE:


 ...........................

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